|Conflict Management Techniques|
|Why?||Conflict management is rather easy to get wrong! It can slow up or even stall organisation change projects. Above all, it is an expensive distraction to delivering successful organisation change.|
|What?||Five major conflict management styles are introduced:
Each conflict style has a set of conditions in which the style is effective, and a set of conditions in which it is ineffective.
|How?||Your conflict management style preferences are revealed via a self-perception questionnaire completed at the beginning of the module. Appropriate conditions for the effective use of the five conflict styles and, of equal importance, inappropriate conditions for ineffective use of the five styles, are both presented.
The dangers associated with each of these three styles is explored in the form of:
Again, participants are invited to share insights in relation to organisation change projects.