|Why?||Experienced ‘Pushy’ people and less experienced ‘Quiet’ people often exercise the mind of the change project leader. The border between assertive and aggressive can often get blurred.Ignoring the non-assertive person is an easy out for the busy leader.||Typically we use 3 to 5 times more Push than Pull. Increased effectiveness in communication occurs when there is Push/Pull style parity.|
|What?||The Assertive individual aims to achieve ‘win- win’ outcomes. This contrasts with rival behaviour patterns;|
Aggression & Non-Assertiveness
|Discrete Verbal Communication Behaviours (VCB) underpin the Push & Pull styles of communication. Both styles are necessary for effective communication|
Non-assertiveness trio looks at the whole person whether in ‘broadcast’ or ‘receive’ mode, where:
The ability of people to ‘read’ non-verbal communication signals accurately varies greatly. However, it can be learned, provided the person is motivated to do so.
|Understand the VCBs which underpin the Push and Pull styles:|
Input on the VCBs includes understanding the impact of the broadcaster’s behaviours on receivers. This builds confidence in the use of learned VCBs.
|Communication Applied Assertiveness|
Aggressive Verbal Behaviour
|Why?||We have already seen in Assertiveness how communication is enhanced.|
Costly communication errors can be reduced when the individual and team adopt assertive behaviours, instead of the destructive behaviours; aggressive and non-assertive.
|It is not a frequent occurrence in a business context.|
However, change projects can be stressful affairs. In reality, leaders feel better equipped to handle aggressive verbal behaviour directed at them when they have learned a systematic approach to handling it.
Experience informs us that leaders feel more confident about leadership in general, when armed with this assertiveness application .
|What?||Everyday Assertiveness continues this theme by addressing three everyday situations in change communication.||A six-step process focuses and structures this assertiveness application.|
It aims to create a ‘win-win’ by concentrating on:
|How?||The three everyday situations are:|
The focus is on doing these in an assertive manner, which has an underlying theme of ‘I win – you win; we win’. In other words, change collaboration; change that sticks.
|It all starts with the right frame of mind – confident and assertive – to control an event that is more often than not unexpected.|
Step one concentrates on rapidly generating a positive ‘internal dialogue‘. Thereafter, an up to five step process locks in, which explores the issue(s) and your response.